You have 14 days from receipt of the goods to return/exchange an unwanted/unsuitable order to us, at your own cost, with the exception of Frenchie Creations items which cannot be returned. The item (s) must be hair-free, unworn and unwashed and in its (their) original packaging and with the label attached (if applicable). You must first send us an email advising the reason for return. Once the return is approved, we will send you a confirmation email with the Return Instructions.

If an item is returned without Prior approval, it will not be exchanged or refunded.

Shipping costs are non refundable.

Please note that Items can be exchanged but International customers must pick up the new shipping costs

Please note that Sales Items cannot be returned , exchanged or refunded.